Hotel Francis -

David Sánchez

After cycling 100km I was looking forward a warm shower at this hotel, unfortunately instead I found myself talking to an unfriendly woman on the phone who told me I arrived past 18:00 and therefore I lost my reservation. So there I was at 21:00 in this small town looking for a place to stay which luckily I found in the end.

Bottom line: book a place where the owner will understand delays can happen and won't throw you to sleep on the street!

Ingrid P

We booked this hotel because it accepted a one night reservation which many other hotels did not. It also has parking behind the house and is close to the beautiful small town center. The owner is friendly and speaks German, no English. Czech of course.||Our room was tiny but ok for one night with its own bathroom, clean. Everything functioned well which is not always the case in hotels of this category worldwide. There was soap and shampoo.||||The restaurant only caters to hotel guests and it was full! Décor and ambiance are of the places I know from the fifties and sixties in Germany and Austria, comfortable and now outdated. The food was comforting home cooked, exactly what we expected.||||Since we were the only one-night non-spa guests - all other guests used the hotel's spa facilities - we were seated with a lovely family of four from nearby Germany. We had the greatest conversation with them about how Franzensbad used to be (grandpa had grown up next door to the hotel), life under the former communist regime compared to now and why they had chosen this hotel many times. They did it for the price-comfort relation, the good food, the family ambiance and the fact that the spa treatments were grouped in one a.m. hour which left the rest of the day open for excursions. Except for their comments on the spa which we cannot verify, we found the other things to be true.

Andy Scott

A visit here was rather surreal, I went with a friend who went to pick up a relative , thinking i would have a look around and maybe book a few days of wellness for myself. When we arrived at Hotel, main door was locked , another elderly couple were also waiting , no door bell to press , and knocking on the door received no response , after a telephone call we were directed to go through the car park and a door to the rear of the building entering by the fire exit , receptionist , now that she was finally here was polite , but with no explanation of why we had to use the rear door , for us it was fine , but for the elderly couple with suitcases (wouldn't accept help) , it was a bit of a track.
My friend went off to his relatives room to collect her , I waited in reception to carry the suitcases (my friends relative is elderly and needs help with walking), in came, who I think was the gardener , a young guy who worked out , he said something in Czech as he came in , and I apologized I did not speak enough czech to understand, he stood behind me , and glancing over, puffing his chest out , all rather weird, I ignored him , as did the reception lady , must be his thing. Any way, as the people I was with came out , the puffed up chest guy started to get agitated , and fired off a few verbals which again, I didnt understand, however, I did get by the thuggish demeanor, he was being rather unpleasant, and i did understand the Czech version of get out now (and through the front door which was now unlocked), not the sort of behaviour i would expect from a hotel , and during this time the receptionist ignored all the goings on. Maybe i read him wrong and he was upset that i didnt respond to him , or maybe he was maybe making advances on me , which would have been far from the mark , but for sure , a rather unpleasant visit , and i certainly wouldnt want to stay there for any more of the same.

Sascha Endlicher, M.A.

The hotel is in walking distance from the tourist promenade and even closer to Aquaforum so it's a great location for a weekend getaway. As a guest you can book spa treatments, but I recommend to book that ahead of time if you only spend a few days. Breakfast is nice. The rooms are ok and contemporary, but could nonetheless need a bit more love.

Shayne Thomas

Place is okay. Nothing special. Old school interior and caters more for the elderly.

Room had a really bad smell (we think from the shower) as well as a mix of chlorine like scents.

Bed is less than comfortable. Thin hard mattress.

Food is not bad at all.

Marketa S

Hotel is about three minutes to Aquaforum, behind hotel Pawlik. It´s quite small, cosy, one-bed room was okay, but nothing special - no slippers, thin walls and no wifi in the room, which should have been according what was written at booking.com.||Breakfast ok, both cold and hot (sausages, various eggs....).

Татьяна Манойленко

Super hotel. Extraordinary and delicious food. Great and open-minded personal. Reasonable prices. Quality services.

Jana Rajchlova

Super