Spa resort Tree of Life -

Uber Ovid

Ideally, I'd give it a 3.5, but Google doesn't allow that.

a) No vegetarian dinner options, which seems quite strange in a 4star establishment in 2024. When I asked the chef if he had any vegetarian food, he prepared a chunk of tofu, with no dressing, sauce, or anything else, just a chunk of tofu on a plate. 4 star service? I don't think so.

b) I came mainly to warm up by bones (it's freezing in Czechia in late November) in the many saunas they advertise online. The Finnish sauna (steam bath) was out of service for the duration of our stay, then on the second and final morning of our stay, I went to the other saunas, all excited to warm up before we leave, and was informed that all saunas and the whirpool were closed until 14:00, i.e., half a day.

They said they had to clean them.

But why can't they clean them when it's closed to visitors. And if that isn't possible, why not inform guests in advance so we can plan accordingly.

I asked at the reception if I could use another hot bath they advertise online and they said that that one was reserved for treatnments. So the ones that aren't reserved for treatments can just go ut of service for days, or close for hours on end without notice, but no exceptions can be made for the other one. 4 star service? I don't think so.

c) This is the only spa I've been to that has no teapot or any other way to make tea, coffe or other hot drinks in the room. You can only get hot drinks at the bar which opens at 7 and closes at 23 or 24. So even though it's freezing outside, there is no way to get or make hot drinks if you're a night owl or early riser.

Other than that, it was clean and the staff was friendly, and the food was fresh and plentiful (if you're a meat eater and have no dietrary restrictions).

Karolína K

Subject: complaint for unauthorised service charges|Team of Tree of Life Spa resort,||My colleagues and I (4 women) decided to use the vouchers we received from our employer for a 2 day stay with treatments. The voucher for each of us stated that we were entitled to a 2 bedded room. However, after enquiring about the possibility of staying in 1x double room and 2x single rooms, we received confirmation that this was possible and that our booking could be applied to the vouchers.||However, when we checked-in at reception on 21/06/2024, we were not informed that our requested accommodation would have an additional charge. We were allocated rooms so that we were separated. When I arrived at Check-in a few hours later (approx 5:17pm), I was also allocated a double room without any notification of the supplement.||On departure we were asked for a supplement of 4840,- for 2 people, which was unacceptable to us as we had not been informed of the possible increase and we do not agree with this. The reception staff were unhelpful and incompetent and refused to admit fault.||The whole process of checking in and the subsequent surcharge was very unpleasant for us and ruined our entire stay. The colleague who brokered the booking was forced to pay the full amount, even though we did not agree to it. In addition, we tried to inform the staff that the beds (in the 2 bed rooms) were not used. They incorrectly charged us for drinks at dinner and we pointed this out to them ourselves. The staff switched the order 2 times.||We therefore request a full refund of 4840,-as we were not properly informed about the possible price increase and we do not agree with this decision. This experience was very unpleasant for us and we do not recommend staying in this establishment anymore.| |The situation has affected me very negatively, both financially and due to the loss of time and dissatisfaction with the service provided.| | |The entire booking is supported by an email conversation where there is no mention of a supplement.|For me, this is a mistake at the beginning of the conversation and then twice at the reception.||Thank you for resolving this complaint soon.||Regards

Alena T

Spent 2 nights in the beautiful spa only a short way from Prague. We arrived an hour before check in but were able to enjoy coffee and cake in a beautiful light lobby. |Our room was spacious and everything was clean and tidy. The only thing we missed was a kettle and tea and coffee making facility. However, minibar and fridge was well stocked. |We enjoyed carrying small basket with our towels around the spa to different treatments including massage, facial and pedicure and could relax in 30 degree swimming pool, sauna and outdoor jacuzzi. |There are many more things to enjoy but we were running out of time. |Restaurant has a nice atmosphere and all food was delicious with many different varieties. |Hotel staff was always smiling including housekeeping and both Jakub and Josef on reception. |Overall, I would recommend Tree of Life to all as there is lots to do inside and outside.

Hala Abughazyain

Staff very friendly
Location is amazing
We had a successful stay
Thanks to Jana skrbova and Fahmi

Nah_022

The hotel Tree of Life in Lazne Belohrad also has an excellent restaurant. Once or twice a year we visit this restaurant to celebrate something.||The restaurant is always a very good place for these festive occasions. Everything fits together there: the pleasant ambience, the premium food prepared with fresh ingredients and the always friendly and professional staff.||This year in March we had the new spring menu. The 3-course meal was excellent. The waitress recommended a wine that matched this menu very well. ||So we had a very nice evening, which we will remember for a long time.||And in view of the great quality service, the family budget was not overburdened.

Marshall J

This was my first experience with a spa. I was there for three days to determine if I wanted to return for a full week with treatments. ||The facility was better than expected. The three saunas, the whirl pool and the swimming pool were spotlessly clean and very easy to use. The pool was small but since there were not a lot of people there we could actually swim.||The food was very acceptable. I personally do not like buffets but, as far as they go, this one was way above average. The dining room was most attractive and the staff was great. The selection of wine was very good.||The town itself is very small so there was not a lot of activity away from the hotel. We did find one nice restaurant for lunch one day. ||If you want a quiet place to relax and enjoy nature I can hightly recommend Spa Resort Tree of Life.

michaelapisova

This four star hotel is advertised as a luxury spa resort and the prize corresponds with it. There is a wide offer of cosmetic services, nice spa, variety of health therapies including massages, etc. In the organic spa you may use saunas or whirlpool. All the staff are friendly and helpful, cleanliness excellent. Meals are served in the restaurant in a buffet form and both the choice and quality are great - all the breakfasts and dinner were just delicious. The room is spacious, beds comfortable, and if you add a balcony with a nice view and a well stocked minibar, there is hardly anything to complain about. Overall, I believe it is a place worth visiting.

Jaroslav Gergic

Great place place to "recharge batteries" quickly. The spa resort is very calm and quiet with relaxing ambience, which together with the spa procedures help to rest and reinvigorate. The surroundings are great for walks and hiking. The hotel facilities are super clean and tidy. The staff always helpful. The food in the hotel restaurant is also very decent. This combination makes me coming back.